Ferme Marche-EB is excited to announce an opening for a bilingual Contact Center Assistant to join our team remotely. We are looking for a candidate who is not only fluent in English and French but also possesses excellent communication skills and a strong passion for customer service. This role offers the unique opportunity to work from the comfort of your home while making a significant impact on our customer experience.
Key Responsibilities:
- Customer Support: Serve as the first point of contact for our clients, providing prompt and professional support through various channels, including phone, email, and chat. You’ll be responsible for addressing customer inquiries, providing information about our products and services, and resolving any issues they may encounter.
- Problem Resolution: Use your problem-solving skills to handle customer concerns effectively. You’ll need to be resourceful, patient, and empathetic to ensure that every customer feels heard and satisfied with the resolution provided.
- Record Keeping: Accurately document customer interactions in our system, ensuring that all details are recorded for future reference. This includes logging the nature of the inquiry, the actions taken, and any follow-up required.
- Team Collaboration: Work closely with other team members to ensure seamless service delivery. You’ll be part of a supportive environment where teamwork and communication are key to success.
Qualifications:
- Bilingual Proficiency: Must be fluent in both English and French, with strong written and spoken communication skills in both languages. The ability to switch between languages seamlessly is crucial.
- Communication Skills: Excellent verbal and written communication skills are essential. You should be able to convey information clearly and professionally, even in challenging situations.
- Independence and Time Management: The ability to work independently, manage your time effectively, and meet deadlines is important. As a remote worker, you’ll need to stay organized and self-motivated.
- Customer Service Experience: While previous experience in customer service is a plus, it’s not a strict requirement. We value a positive attitude and a willingness to learn.
Why Join Us?
- Remote Work: Enjoy the flexibility of working from home, with a schedule that can accommodate your lifestyle. This position offers a great work-life balance, allowing you to perform your best in a comfortable environment.
- Supportive Team: At Ferme Marche-EB, we foster a collaborative and inclusive culture where everyone is encouraged to contribute ideas and support one another. You’ll be part of a team that values mutual respect and continuous improvement.
- Professional Development: We are committed to your growth and offer opportunities for professional development. Whether it’s through training, workshops, or on-the-job learning, you’ll have the resources you need to advance your skills and career.
If you are a bilingual professional with a passion for customer service and a desire to work remotely, we would love to hear from you. Please submit your resume along with a cover letter that highlights your relevant experience and language proficiency.
Apply now and become a vital part of Ferme Marche-EB, where your skills and dedication will help us continue to deliver exceptional service to our valued clients!